Therapist Team Leader

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.

As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.

The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.

Spa Treatments & Guest Experience

• Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.

• Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.

• Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.

• Maintain exceptional treatment techniques, service etiquette, and guest care standards.

• Create a relaxing, welcoming, and memorable spa experience.

• Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.

• Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.

• Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.

Team Leadership & Supervision

• Provide daily guidance, direction, and support to Spa Therapists.

• Act as the first point of contact for operational concerns during assigned shifts.

• Lead by example through professional conduct, positive attitude, and exceptional service delivery.

• Monitor team grooming, punctuality, attendance, and adherence to established standards.

• Support the preparation and coordination of daily therapist assignments and treatment schedules.

• Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.

• Encourage teamwork, accountability, and a positive working environment.

• Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.

• Support the onboarding, orientation, and integration of new Spa Therapists.

• Assist in implementing departmental initiatives and improvement plans.

Spa Operations & Coordination

• Support the smooth and efficient daily operation of the Spa.

• Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.

• Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.

• Monitor treatment schedules to minimize delays and maximize operational efficiency.

• Ensure sufficient availability of treatment products, linens, amenities, and equipment.

• Monitor inventory consumption and report replenishment requirements.

• Assist with opening and closing procedures, including operational checklists.

• Ensure equipment is maintained in good working condition and report defects promptly.

• Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.

• Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.

Quality Assurance & Service Standards

• Ensure consistent implementation of approved spa treatment protocols and service standards.

• Conduct routine checks of treatment rooms, equipment, and guest facilities.

• Monitor the quality and consistency of treatments delivered by the team.

• Provide constructive feedback and practical coaching to improve service performance.

• Ensure compliance with Our Habitas brand standards and established wellness procedures.

• Assist in resolving service inconsistencies and implementing corrective actions.

• Support guest satisfaction initiatives and continuous improvement of the spa experience.

Training & Team Development

• Assist in identifying training needs and development opportunities for Spa Therapists.

• Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.

• Support cross-training and knowledge-sharing initiatives.

• Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.

• Encourage continuous learning, product knowledge, and professional development.

• Ensure completion of mandatory training and departmental learning requirements.

• Support the development of junior therapists and help prepare potential future team leaders.

Hygiene, Health & Safety

• Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.

• Maintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.

• Ensure appropriate handling, storage, and usage of treatment products.

• Follow established procedures for guest consultations, treatment contraindications, and incident reporting.

• Maintain high standards of personal hygiene and professional grooming.

• Ensure the safe use of treatment equipment and wellness facilities.

• Report accidents, injuries, unsafe conditions, and guest health concerns immediately.

• Comply with applicable Qatar health, safety, and regulatory requirements.

Revenue Generation & Retail Sales

• Support the achievement of spa treatment and retail revenue targets.

• Recommend appropriate treatments, packages, and wellness experiences based on guest needs.

• Promote retail products through professional product knowledge and genuine recommendations.

• Encourage the team to identify suitable upselling opportunities without compromising guest experience.

• Monitor therapist productivity and treatment utilization.

• Support promotional activities and special wellness initiatives.

• Provide suggestions to improve guest engagement, service offerings, and commercial performance.

Administrative & Reporting Responsibilities

• Assist in maintaining accurate treatment records, guest preferences, and operational documentation.

• Monitor daily treatment schedules, therapist assignments, and service productivity.

• Report operational issues, guest complaints, and team concerns to management.

• Support inventory tracking, stock requests, and product consumption monitoring.

• Ensure completion of departmental checklists and required documentation.

• Assist with team attendance monitoring and coordination of duty rosters.

• Maintain confidentiality of guest information and employee records.

Collaboration & Brand Representation

• Work closely with Spa Reception, Guest Experience, Housekeeping, and other departments to deliver seamless guest experiences.

• Promote a collaborative and respectful working environment.

• Demonstrate the Our Habitas philosophy of connection, wellness, community, and mindful living.

• Participate in resort activities, wellness initiatives, and special guest experiences.

• Represent the Spa professionally and uphold the reputation of Our Habitas.

Qualifications

• Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.

• Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.

• Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.

• Proficiency in a variety of massage and body treatment techniques.

• Knowledge of spa products, treatment protocols, and wellness practices.

• Previous experience coaching or training junior therapists is an advantage.

• Strong understanding of spa hygiene, sanitation, and health and safety requirements.

• Good command of spoken and written English; additional languages are an advantage.

• Ability to work flexible schedules, including weekends and public holidays.

• Relevant professional certifications and any required local authorizations.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.

If you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.