Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to all purchases made on MenaJobs.me, operated by TERRANOAH ECOM VENTURES (OPC) PRIVATE LIMITED.

We offer digital services that are delivered instantly upon payment. Please read this policy carefully before making a purchase.

2. One-Time Purchases

The following products are one-time purchases with no refunds:

3. Pro Subscription ($9.99 USD/month)

3.1 First Payment Guarantee

New Pro subscribers are eligible for a 7-day satisfaction guarantee on their first payment only:

• Request a full refund within 7 days of your first subscription payment
• Email [email protected] with your account email and reason for refund
• Refunds are processed within 7-10 business days to your original payment method
• Upon refund, your Pro access will be immediately revoked

3.2 Cancellation

You may cancel your Pro subscription at any time:

• Cancel through your account settings page
• You will retain Pro access until the end of your current billing period
• No partial refunds for unused days in the billing period
• After the billing period ends, you will be downgraded to your previous tier (Free or Starter based on any one-time purchases)

3.3 Renewal Payments

No refunds on subscription renewals. Your subscription automatically renews each month. You have a full billing period to decide whether to continue. If you do not cancel before renewal, the charge is final.

4. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• All one-time purchases (Starter)
• Pro subscription requests made after 7 days from initial purchase
• Any subscription renewal payments
• Accounts terminated due to violation of our Terms of Service
• Fraudulent or abusive behavior
• Change of mind after services have been delivered

5. Exceptions

We may consider refunds on a case-by-case basis for:

• Technical Issues: If a verified technical problem on our end prevented you from using the service
• Billing Errors: Duplicate charges or incorrect amounts
• Unauthorized Transactions: If your payment method was used without authorization (requires verification)

To request an exception, email [email protected] with details and any supporting documentation.

6. How to Request a Refund

For eligible refunds (Pro subscription within 7 days):

1. Email [email protected] with subject line "Refund Request"
2. Include your registered email address
3. Provide your reason for the refund request
4. We will respond within 2 business days
5. If approved, refund will be processed within 7-10 business days

7. Refund Processing

• Refunds are processed through Razorpay to your original payment method
• Processing time: 7-10 business days (may vary by bank)
• Refunds are issued in the original currency of purchase
• Any currency conversion fees are not refundable

8. Contact Us

For refund requests or questions about this policy:

Email: [email protected]
Response Time: Within 2 business days
Address: D/1401 KANAKIA SEVENS, ANDHERI KURLA ROAD, Marol Naka, Mumbai, MH, 400059, India