Privacy Policy

1. Introduction

TERRANOAH ECOM VENTURES (OPC) PRIVATE LIMITED ("Company", "we", "us", or "our") operates MenaJobs.me ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Data Controller:
TERRANOAH ECOM VENTURES (OPC) PRIVATE LIMITED
D/1401 KANAKIA SEVENS, ANDHERI KURLA ROAD,
Marol Naka, Mumbai, MH, 400059, India
Email: [email protected]

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password (encrypted)
• Resume Content: Work history, education, skills, and other professional information you include in your resume
• Payment Information: Processed securely through Razorpay; we do not store your full card details
• Communication Data: Messages and inquiries you send to us

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on Service
• IP Address: For security and approximate location purposes
• Cookies: See our cookie section below

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process your resume through AI analysis
• Generate improvement suggestions and tailored content
• Process payments and manage subscriptions
• Send service-related communications (account confirmations, ATS reports, support replies)
• Send weekly Gulf job alerts and career-tips emails to subscribers. You can unsubscribe in one click from any email
• Operate optional features you opt into, such as the public talent directory
• Respond to your inquiries and support requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data based on:

• Contract: To provide the services you've purchased
• Consent: When you submit your email through any of our tools (resume scanner, score preview, content unlock, signup popups, sign-up form, or job-alert subscription form), you consent to (a) the creation of a MenaJobs.me account, (b) receipt of the requested service email, and (c) enrolment in our weekly Gulf job alerts. You can withdraw consent at any time by unsubscribing from any email or by deleting your account.
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws

5. Third-Party Services

We share data with the following categories of third-party processors, each under appropriate data-processing agreements:

6. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Resume Content: Until you delete your account or the specific resume
• Anonymous Scanner Submissions: If you submit your email to view a scanner result, your account and resume are retained until you delete them. If your account remains inactive for 24 months and you have unsubscribed from emails, we may delete the account and associated data.
• Payment Records: 7 years (as required by Indian tax laws)
• Usage Logs: 90 days
• Support Communications: 2 years after resolution

When you delete your account, your personal data is removed within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Where processing is based on consent
• Object: Object to processing based on legitimate interests
• Lodge a Complaint: If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic functionality (authentication, session management)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence, including India and the United States. Where required, we rely on Standard Contractual Clauses with our processors and apply additional contractual safeguards to ensure your data receives an adequate level of protection.

10. Data Security

We implement appropriate security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Razorpay (PCI-DSS compliant)

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: [email protected]
Address: D/1401 KANAKIA SEVENS, ANDHERI KURLA ROAD, Marol Naka, Mumbai, MH, 400059, India