Shipping and Delivery Policy
Last updated: February 5, 2026
1. Digital Products Only
MenaJobs.me is a digital service platform. We do not sell or ship any physical products. All our services are delivered electronically through our website.
This policy explains how our digital services are delivered to you.
2. Instant Digital Delivery
All MenaJobs services are delivered instantly upon successful payment:
Free Tier
Delivery: Immediate access upon account creation
Includes: Instant hireability score for your resume
Starter ($3.99 USD)
Delivery: Instant access after payment confirmation
Includes: Section-by-section expert feedback, AI bullet rewrites, 1 Gulf-ready professional template with PDF/DOCX export
Pro ($9.99 USD/month)
Delivery: Instant access after payment confirmation
Includes: Job-specific resume tailoring, matching cover letters, all Gulf-ready professional templates, and priority support
3. How to Access Your Services
- Complete your purchase on MenaJobs.me
- Receive payment confirmation (displayed on screen and via email)
- Your account is automatically upgraded
- Access your new features immediately from your dashboard
No additional steps are required. Your purchased features are available the moment payment is confirmed.
4. Downloadable Content
Certain features allow you to download content:
- Resume Export (Starter & Pro): Download your resume in PDF or DOCX format at any time
- Cover Letters (Pro): Download generated cover letters in PDF or DOCX format
Downloads are generated on-demand and available instantly. There are no limits on the number of times you can download your content while your subscription or one-time purchase is active.
5. International Access
MenaJobs.me is accessible worldwide. Our services can be purchased and used from any country with internet access.
We support payments in multiple currencies:
- USD (United States Dollar)
- INR (Indian Rupee)
- AED (UAE Dirham)
- SAR (Saudi Riyal)
- GBP (British Pound)
Your currency is automatically detected based on your location, but you can select a different currency at checkout.
6. Delivery Timeline
| Stage | Timeline |
|---|---|
| Payment Processing | Instant (typically under 30 seconds) |
| Account Upgrade | Instant (automatic upon payment) |
| Feature Access | Immediate |
| AI Analysis Generation | 30-60 seconds per analysis |
| Document Export | Instant download |
7. Delivery Issues
If you experience any issues accessing your purchased services:
- Refresh your browser and log in again
- Clear your browser cache
- Check your email for payment confirmation
- If problems persist, contact us at [email protected]
We aim to resolve all delivery issues within 24 hours. If a technical problem on our end prevents service delivery, we will either resolve the issue or process a refund.
8. Service Availability
Our platform is available 24/7. However, occasional maintenance or technical issues may cause temporary unavailability. We strive to:
- Maintain 99.9% uptime
- Schedule maintenance during low-traffic periods
- Notify users of planned downtime in advance when possible
9. No Physical Shipping
To clarify: MenaJobs.me does not offer any physical products or shipping services. All products are digital and delivered electronically. We do not:
- Ship any physical items
- Require a shipping address
- Charge shipping fees
- Have delivery carriers or tracking numbers
10. Contact Us
For delivery-related questions or issues:
Email: [email protected]
Response Time: Within 24 hours
Address: D/1401 KANAKIA SEVENS, ANDHERI KURLA ROAD, Marol Naka, Mumbai, MH, 400059, India
Related policies: Terms and Conditions | Privacy Policy | Refund Policy