Service Coordinator

No.

CORE JOB RESPONSIBILITIES

1.

Strategy, Policies & Procedures

• Compliance with the laws and regulations stipulated in the system of labor policies and administrative regulations (Attendance, Absence, Career commitment, … Etc)

• Supervise sorting and delivery staff, including data entry operators and helpers, ensuring smooth operations and adherence to performance standards.

• Monitor the performance of the team reporting to him in regard (daily efficacy and attendance, coaching).

• Maintain the confidentiality of the information relating to work, to protect the interests and activity of the Company.

2.

Sorting

• Receive all the shipments from all the units in the operations team.

• Check the packing condition of the received consignments.

• Ensure shipments are sorted correctly based on the info available on the shipment label.

• Return incomplete address and in-proper packed consignment to the concerned unit.

• Monitor and report any damaged/missing and lost shipments.

• Manage the activities of all staff, including data entry personnel and helpers, ensuring their tasks are executed efficiently and in alignment with operational requirements.

• Ensure the sorting process for all type of services is done properly to avoid any errors in the sorting/ process flow and making sure that nothing is left behind.

• Coordinate with the delivery center team & ensure the shipments scheduled for delivery are dispatched on time and in full.

• Ensure accountability for company assets assigned to staff, monitoring proper usage, maintenance, and safeguarding of all resources under their responsibility.

3.

Data Entry

• Monitor the performance of all data entry activities completed by the clerk role. This includes:

• Accept the AWB that are fully fulfilled with all the required info.

• Validation of the required documents for the international consignments.

• Creation of the new consignments in the system properly (account number, weight, shipment type, correct sender and receiver information, correct destinations/ ODA’s, number of pieces, special instructions…) in both ways for individual and bulk-upload.

• Check the packing condition of the consignment and if it requires to be on hold.

• Ensure to pack all the unpacked items are per the available data/details.

• Report all errors (barcode errors, system errors and human errors…) on daily basis.

• Report un-processed consignments with the reason.

5.

Maintain Safety

• Follow the standards of safety and security in the EP and other locations in which he operates.

6.

Reports

• Prepare peridic reports of all shipments that have been held within the unit, to identify shipments that have not been delivered and take the necessary actions.

7.

Other Tasks

• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.

COMMUNICATION & WORKING RELATIONSHIP

Internal: Within EMX Business Units.

External: Governmental, Semi –Governmental, Privates, Customers.