Sales Consultant

Job responsibilities

Sales Performance

• Vehicle Sales:Responsible for achieving the assigned monthly sales target for vehicle units. This is the primary responsibility of the sales consultant.

• RME Accessories Sales:Responsible for meeting sales targets related to accessories per unit.

• Key Performance Indicators (KPI):Achieve the quarterly non-financial KPIs as set by the management.

Sales Process

• Outdoor Sales:Generate a sufficient number of outdoor appointments with prospective customers monthly, utilizing telephone, web, CRM, and social media platforms to generate leads.

• Lead Conversion to Walk-Ins:Effectively convert phone and digital leads from social media into showroom walk-ins, increasing the potential for sales conversion.

• Lead Follow-Up (Web and CRM):Contact all leads from the GCRM call centre and digital sources promptly—within 2 hours for web leads and within 4 hours for CRM leads.

• Test Drive Facilitation:Offer and conduct vehicle test drives to customers, highlighting key performance and driving features to enhance the buying experience.

• Trade-In Appraisal:Provide trade-in appraisals to customers interested in exchanging their current vehicles.

• Manager’s Second Facing:Proactively request second facing from the sales manager by providing detailed information on the customer and their vehicle requirements.

Customer Satisfaction

• Sales Satisfaction Index (SSI):Ensure high customer satisfaction by consistently delivering a complete and seamless sales process throughout the entire vehicle purchase journey.

• Mystery Shopping – ARA (Walk-ins / Telephone / Email):Adhere strictly to customer handling standards to ensure the sales process is properly conducted during all customer interactions, including walk-ins, telephone calls, and emails, as assessed through mystery shopping evaluations.

Product Knowledge

• Quarterly Product Knowledge Test:The sales consultant must demonstrate comprehensive knowledge of all products, including features, advantages, benefits (FAB), new vehicle technologies, and unique selling points (USPs).

Educational Qualification

• Diploma or equivalent in a related field.Work Experience

• 2-3 years of sales similar experience in automobile or related industry.Competencies

• Proficency in MS Office and computer literacy
• Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.Languages

• Proficient in English
• Arabic is a plus