Ninja
Partner Support Specialist
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
Customer ServiceMicrosoft ExcelProblem SolvingPartner SupportFood DeliveryOperations Support
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Type
- Full-time
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We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities
- Respond to restaurant partners’ inquiries and complaints professionally.
- Support partners with issues related to orders, the platform, and daily operations.
- Coordinate with relevant internal teams to resolve issues and keep partners informed.
- Record and track partner issues, ensuring follow-up until resolution.
- Maintain accurate partner records and prepare tracking reports using Excel.
- Build positive relationships with restaurant partners through reliable and responsive support.
- Previous experience in customer service or customer support.
- Good working knowledge of Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to handle complaints professionally and manage multiple requests.
- Strong organizational skills and attention to detail.
- Experience in food delivery, restaurant operations, or partner support is a plus.
Requirements
- •Previous experience in customer service or customer support
- •Good working knowledge of Microsoft Excel
- •Strong communication and problem-solving skills
- •Ability to handle complaints professionally
- •Strong organizational skills and attention to detail
Nice to Have
- •Experience in food delivery
- •Experience in restaurant operations
- •Experience in partner support
Responsibilities
- •Respond to restaurant partners’ inquiries and complaints professionally
- •Support partners with issues related to orders, the platform, and daily operations
- •Coordinate with relevant internal teams to resolve issues and keep partners informed
- •Record and track partner issues, ensuring follow-up until resolution
- •Maintain accurate partner records and prepare tracking reports using Excel
- •Build positive relationships with restaurant partners through reliable and responsive support
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Are You in the 25%?
- Check if Ninja will actually see your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Ninja offers comprehensive human resources and payroll management software. Their platform is designed to streamline operations for businesses operating within Saudi Arabia.