Launch Territory & Special Zones Assistant Manager

Company Description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Accountability Areas

3PL Management & Operations Support:

• Acquire and onboard new 3PL companies to fulfill evolving supply and business needs.

• Monitor 3PL operational KPIs and daily performance metrics to maintain service levels.

• Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles.

• Validate 3PL invoices, verify deliverable completion, and coordinate payment releases with Finance.

• Manage supply and demand equilibrium within assigned territories to ensure operational efficiency.

• Analyze future capacity requirements to proactively activate supply resources on schedule.

• Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests.

• Maintain effective working relationships with external suppliers to support smooth logistics operation.

Special Projects Execution:

• Manage assigned special logistics projects and regional initiatives under managerial guidance.

• Align cross-functional teams and corporate departments to ensure smooth project execution.

• Track project timelines, scope, cost metrics, and deliverables against quality standards.

Change Management:

• Support stakeholder readiness by assisting in training, workshops, and supplier communications during process changes.

• Prepare participating teams and partners for operational shifts to maintain high morale and minimal disruption.

• Review operational change issues and recommend proper initiatives to maintain a productive work environment

Stakeholders Management:

• Establish and maintain working relationships with key internal and external stakeholders.

• Act as an operational representative with local and international stakeholders as directed by the Manager.

Budget Utilization:

• Provide functional inputs to the budgeting process during the planning cycle.

• Monitor utilization of allocated operational spend and report on budget progress and challenges

People Management

• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.

• Participate in the identification and recruitment of key talents for the function.

• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.

• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance working environment and promote HS’s Values.

Qualifications

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 4 - 6 years of experience in logistics, 3PL vendor management, fleet operations, or last-mile delivery.

• Proven track record in monitoring 3PL performance, supply acquisition, and fleet KPIs.

• Hands-on capability in project coordination, SLA management, and invoice verification.

• Strong problem-solving, critical thinking, analytical, and negotiation skills

Education and Certifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required.