Ninja
Fulfillment Planning Specialist
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
Workforce ManagementMicrosoft ExcelShift SchedulingLogisticsRetail OperationsManpower Planning
At a Glance
- Category
- 🚢 Logistics & Supply Chain
- Level
- Mid-Level
- Experience
- 2+ years
- Type
- Full-time
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We are looking for a Fulfillment Planning Specialist to manage store staffing across the assigned region. The role focuses on meeting staffing requirements, monitoring daily attendance, coordinating replacements, and working with third-party manpower providers to ensure shifts are covered.
Responsibilities
- Coordinate with third-party manpower providers to fill store associate positions based on the staffing plan for each city and store.
- Track staffing progress and report coverage gaps to the Planning team and store management.
- Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts start.
- Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues.
- Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies.
- Monitor store associate turnover, identify its causes, and work with store teams and manpower providers to improve retention.
- Act as the main point of contact for manpower providers on staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as needed.
- 2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics.
- Experience coordinating staffing for high-volume, shift-based operations.
- Experience working with third-party logistics (3PL) companies or outsourced manpower providers.
- Proficiency in Microsoft Excel. Experience with workforce management or shift scheduling systems is a plus.
- Strong follow-up and coordination skills across multiple stores and cities.
- Strong communication skills in Arabic and English.
- Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field.
- Willingness to travel within the assigned region for regular store visits.
- Experience in dark store operations, fulfillment operations, or Ninja Ground Operations is a plus.
Requirements
- •2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics
- •Experience coordinating staffing for high-volume, shift-based operations
- •Experience working with third-party logistics (3PL) companies or outsourced manpower providers
- •Proficiency in Microsoft Excel
- •Strong follow-up and coordination skills across multiple stores and cities
- •Strong communication skills in Arabic and English
- •Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field
- •Willingness to travel within the assigned region for regular store visits
Nice to Have
- •Experience with workforce management or shift scheduling systems
- •Experience in dark store operations, fulfillment operations, or Ninja Ground Operations
Responsibilities
- •Coordinate with third-party manpower providers to fill store associate positions based on staffing plans
- •Track staffing progress and report coverage gaps to the Planning team and store management
- •Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements
- •Follow up on trainee onboarding and acceptance based on attendance and performance
- •Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues
- •Review shift schedules against the staffing plan, upload them to the system, and follow up on changes
- •Monitor store associate turnover, identify causes, and work with teams to improve retention
- •Act as the main point of contact for manpower providers on staffing, documentation, and deployment
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Spot the Problem
- Find what's costing you interviews at Ninja
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Ninja offers comprehensive human resources and payroll management software. Their platform is designed to streamline operations for businesses operating within Saudi Arabia.