Customer Service Representative - Emiratized Role
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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JOB SUMMARY / INTRODUCTION
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end-to-end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
KEY RESPONSIBILITIES
• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
• Maintains customer records by updating customer history through service requests/complaints and Notes.
• Maintain confidentiality of the bank’s customers and data.
• Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
• Attend to special tasks assigned by team leader and Managers.
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.
REQUIREMENTS / QUALIFICATIONS
- High School.
- 0 – 2 years relevant experience in banking sector.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
- Excellent communication skill in English & Arabic.
Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening
- Phone Skills
- Excellent communication skill in English & Arabic.
Requirements
- •High School education
- •0 - 2 years relevant experience in the banking sector
- •Excellent communication skills in English and Arabic
- •Customer Service and Product Knowledge
- •Quality Focus and Problem Solving
- •Documentation Skills
- •Listening and Phone Skills
Responsibilities
- •Provide excellent customer service by attending to incoming calls within quality guidelines
- •Handle and resolve customer complaints to satisfaction within defined authority limits
- •Recommend potential products or services by analyzing customer needs
- •Achieve set targets for service standards and customer satisfaction scores
- •Generate new prospects/Leads and upsell FAB products
- •Maintain and update customer records and history
- •Maintain confidentiality of the bank’s customers and data
- •Adhere to planned/scheduled shifts and unplanned shifts as per floor situation
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- See if your CV gets past the software before FAB Bank reads it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
FAB Bank (First Abu Dhabi Bank) is the UAE's largest bank and one of the world's largest and safest financial institutions. It offers a wide array of financial services.