CRM Sales Consultant

Job purpose

The CRM Sales Consultant manages online leads, schedules showroom visits, and works with the sales team to convert leads into sales. They ensure timely follow-ups, maintain customer communication, and focus on improving lead quality while achieving digital sales targets and KPIs. Their role helps increase showroom traffic and enhance customer satisfaction.

Job responsibilities

• Receive and contact each Online leads from salesforce.com

• Ensure prospects are contacted within the agreed SLA with management.

• Convince each and every lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.

• To set an appointment of customer with the Sales Consultant.

• To transfer leads to the Sales Consultant appointment has been fixed with.

• Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc

• To work closely with Sales team and follow up upon the visit of the customer to the showroom.

• Follow up with Sales Consultant on the status of the lead.

• To increase customer visits to the showroom.

• Prospecting existing data through calls and online platforms (emails, SMS)

• Convert digital call leads to showroom traffic and to sales.

• Follow up with leads to ensure customer is left happy with his/her experience with Nissan.

• To follow-up on un-converted leads and stay in touch with customer for future prospecting.

• To reduce In-Valid leads ration against the total leads received.

• To work closely with branch / sales managers while forecasting total digital sales for the month.

• To achieve the target ser by management for Digital Conversions.

• To achieve quarterly non-financial KPI’s.

Educational Qualification

• Bachelor degree

Work Experience

• 2-3 years’ experience in Banking Tele Sales

Competencies

• Must have good Excel skills

Languages

• Must be very proficient in English

• Arabic is a plus