Zaheer Fazalbhoy
Assistant Base Manager
About
Zaheer Fazalbhoy is a results-driven aviation professional with over 11 years of experience in inflight services, base operations, and crew management. He possesses extensive expertise in inflight operations management, DGCA regulatory compliance, and crew training, honed over 11 years in the aviation industry. He has a proven track record of ensuring regulatory compliance, enhancing service standards, and improving crew performance. He is seeking to leverage his comprehensive skill set in roles such as Operations Manager, Base Manager, or Inflight Services Manager within the aviation sector.
Looking For
Experience
Assistant Base Manager
Jan 2024 – Present · 2 yrs 4 mosAkasa Airlines · Mumbai, India
- Ensured full compliance with DGCA regulations, airline SOPs, and HR policies.
- Maintained oversight of all crew documentation and license validity.
- Delivered pre-flight briefings and disseminated operational updates.
Inflight Manager (Cabin Crew)
May 2022 – Dec 2023 · 1 yr 7 mosAkasa Airlines
- Led inflight teams to deliver superior safety and service experiences.
- Ensured crew compliance with protocols, supervised grooming, and mentored staff.
- Collaborated with teams for service delivery and passenger satisfaction.
Senior Cabin Crew / Inflight Manager
Dec 2017 – May 2022 · 4 yrs 5 mosGo Airlines Ltd.
- Delivered exceptional inflight service ensuring safety and satisfaction.
- Conducted safety checks, security briefings, and led emergency protocols.
- Managed crew coordination and end-to-end service quality onboard.
Customer Service & Sales Consultant
Jan 2017 – Aug 2017 · 7 mosEmirates · Dubai, UAE
- Managed complex travel bookings and VIP services for premium passengers.
- Assisted First & Business class travelers with tailored arrangements.
Executive - Airport Operations & Security
Jan 2013 – Dec 2016 · 3 yrs 11 mosIndiGo Airlines (InterGlobe Aviation)
- Managed boarding gate surveillance, passenger screening, and check-ins.
- Conducted ramp access control and supported passenger handling.
- Ensured baggage security during operations.
Skills
Operations & Compliance
Customer Service & Sales
Crew Management & Development
Industries
Languages
Education & Certifications
Bachelor of Commerce in Accounting
University of Mumbai – Rizvi College · 2012