Youssef Ahartane
Duty Manager
About
Youssef Ahartane is a seasoned hospitality professional with over 15 years of leadership experience in high-end establishments. He excels in guest relations management, team building, and driving operational efficiency, with a proven track record of significantly enhancing guest satisfaction and staff performance. His expertise spans PMS, revenue generation, and front office operations, making him a valuable asset to any hospitality organization. He is seeking roles where he can leverage his extensive experience to contribute to exceptional guest experiences and operational excellence.
Experience
Duty Manager
Apr 2025 – Jun 2026 · 1 yr 2 mosThe Ritz-Carlton Rabat, Dar Es Salam · MOROCCO
- Serve as primary contact for guest assistance and escalations.
- Address guest feedback and resolve complaints promptly.
- Ensure departmental adherence to SOPs and quality standards.
Account Manager
Sep 2024 – Feb 2025 · 5 mosFoundever · Rabat, MOROCCO
- Build strong, trusting client relationships.
- Manage client accounts for effective service delivery.
- Implement tailored service plans for client objectives.
Quality Assurance Manager
May 2019 – Jul 2024 · 5 yrs 2 mosConcentrix · Rabat, MOROCCO
- Analyze call center data for customer trend insights.
- Track QA metrics for strategic improvement.
- Monitor KPIs and report analytics to management.
Duty Manager
Jul 2016 – Nov 2018 · 2 yrs 4 mosAl Wadi Hotel Doha - MGallery Collection · QATAR
- Serve as primary contact for guest assistance and escalations.
- Address guest feedback and resolve complaints promptly.
- Ensure departmental adherence to SOPs and quality standards.
Front Office Supervisor
Apr 2014 – May 2016 · 2 yrs 1 moDubai Marriott Harbour Hotel & Suites · UAE
- Maintain integrity of the front office environment.
- Supervise front desk staff for excellent customer service.
- Train, coach, and monitor front desk staff performance.
Skills
Technology & Systems
Hospitality Operations
Guest Relations & Management
GCC Readiness
Languages
Education & Certifications
Certificate of recognition in Basic First Aid & CPR
ENERTEC SAFETY TRAINING CENTER · 2018
Diploma in Hospitality Management
LILE - L’INSTITUT LIBRE DEL’ENTREPRISE · 2010
Bachelor Degree in Languages
ANDALOUS HIGH SCHOOL · 2008