Vivek Singha
Senior Executive Customer Service
About
Vivek Singha is a customer-focused professional with a proven track record in both service and sales within the aviation industry. He brings 7 years of experience, specializing in delivering exceptional customer experiences and driving business growth. He excels at supporting revenue targets through effective complaint resolution and team leadership. He is seeking roles such as Customer Service Manager or Customer Experience Manager in the aviation sector.
Looking For
Experience
Senior Executive Customer Service
May 2018 – Jan 2026 · 7 yrs 8 mosInterglobe Aviation Ltd. IndiGo Airline
- Managed high performing teams.
- Delivered exceptional customer experiences in fast-paced environments.
- Resolved complaints, led teams, and improved service metrics.
Branch Relationship Executive
Jun 2017 – Mar 2018 · 9 mosInnovSource Services Pvt. Ltd.
- Promoted SBI credit cards and achieved sales targets.
- Built strong customer relationships through effective communication and service.
Skills
General Skills
Customer Service & Relations
Sales & Business Development
Aviation Operations & Systems
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor of Social Science
Tripura University
12th
Mahatma Gandhi Memorial HS School · 2014
10th
Umakanta Academy · 2012
Post Graduate Diploma in Computer Application