Uruj Ansari
Customer Support Specialist
About
Uruj Ansari is a dedicated Customer Support Specialist with extensive experience in multi-channel support within the e-commerce sector. She possesses over 6 years of proven expertise in voice, email, chat, and WhatsApp communication, coupled with a strong command of ticket resolution and grievance management. Her proficiency extends to critical e-commerce platforms and CRM systems, enabling efficient order processing and customer satisfaction. She is actively seeking a Customer Support Specialist, Customer Service Representative, or similar role where she can leverage her comprehensive support
Looking For
Experience
Customer Support and Outreach / Collaborations Manager
Mar 2025 – Oct 2025 · 7 mosMazikien
- Managed customer inquiries via Instagram, email, WhatsApp, and calls.
- Processed orders efficiently through the Shopify platform.
- Utilized Limechat, Shiprocket, Delhivery, and ShipGlobal for operations.
Operations Incharge / Customer Support
Apr 2024 – Jan 2025 · 9 mosManetain Private Limited
- Handled customer interactions across Instagram, email, calls, and WhatsApp.
- Managed Nykaa, Myntra, and Zepto platforms, including orders and ads.
- Oversaw Amazon FBA and Flipkart order processing.
Senior Customer Support Executive
Dec 2021 – Jul 2023 · 1 yr 7 mosCityflo
- Resolved customer grievances via calls, tickets, and chats.
- Maintained customer complaint records and technical data.
- Trained new joiners and conducted quality audits.
Student Mentor
Apr 2021 – Nov 2021 · 7 mosBYJU’S
- Managed student profiles for Grades 5 to 9.
- Provided guidance and support to students via calls.
- Conducted weekly progress calls with parents.
Theatre Teacher
Jun 2019 – Apr 2023 · 3 yrs 10 mosHelen O’ Grady, Mumbai
- Taught personality development through drama activities.
- Organized student performances and skits.
Skills
Documentation & Training
CRM & Communication Tools
Customer Support Operations
E-commerce & Platform Management
Industries
Languages
Education & Certifications
Post Graduate Diploma in Human Resource Management
· 2020
Bachelor of Commerce (T.Y.B.Com)
· 2017