Tefera Alemu Desale
Customer Service Officer
Addis Ababa, Ethiopia·6 years experience
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About
Tefera Alemu Desale is a dedicated banking professional with a BA in Economics and over six years of comprehensive experience in customer service, cash handling, and financial operations. He possesses strong communication, teamwork, and problem-solving abilities, honed through extensive client interaction and operational management. Tefera excels at delivering quality customer support and ensuring accuracy in financial transactions. He is seeking new opportunities within the banking sector to leverage his skills and contribute to organizational success.
Experience
Senior Customer Service Officer / Cash Operations
Ethiopian Banking Sector
- Managed daily cash transactions and customer service operations.
- Assisted clients with account services and financial inquiries.
- Maintained accuracy in cash balancing and reporting.
Cashier
Tsi'pun Supermarket
- Handled customer payments and cash register operations.
- Assisted customers professionally and maintained accurate records.
- Supported smooth daily supermarket operations.
Skills
Customer Service & Operations
Customer ServiceCash HandlingFinancial OperationsComputer Literacy
Interpersonal & Communication
Communication SkillsTeamworkCollaborationProblem Solving
Customer ServiceCash HandlingFinancial OperationsCommunication SkillsTeamworkProblem Solving
Languages
English (Fluent)
Education & Certifications
Bachelor of Arts (BA) in Economics