Karim Syed
Customer Experience Manager
About
Karim Syed is a seasoned Customer Experience Manager with extensive expertise in financial services and operations. With over 11 years of dedicated experience, he specializes in enhancing customer journeys and optimizing service delivery within regulated environments. Karim has a proven track record of driving significant improvements in customer satisfaction and operational efficiency. He is actively seeking opportunities to leverage his leadership and process improvement skills to contribute to a forward-thinking organization.
Experience
Customer Experience Manager
Jan 2024 – Jun 2026 · 2 yrs 5 mosAL FARDAN EXCHANGE · Abu Dhabi, UAE
- Managed and coached a 7-member team serving 4,000–4,500 customers monthly.
- Directed daily branch operations, including service, transactions, and compliance.
- Boosted customer satisfaction by 3%, cut complaints by 5%, and reduced wait times by 5%.
Team Leader – Customer Experience
Jan 2021 – Dec 2023 · 2 yrs 11 mosAL FARDAN EXCHANGE · Abu Dhabi, UAE
- Led a 4-person team assisting 3,000–3,200 customers each month.
- Consistently met team performance goals for service quality and accuracy.
- Managed and resolved customer complaints to ensure satisfaction.
Specialist – Customer Experience & Operations
Jan 2018 – Dec 2020 · 2 yrs 11 mosAL FARDAN EXCHANGE · Abu Dhabi, UAE
- Performed compliance checks, identity verification, and AML/KYC procedures.
- Supported transaction accuracy and operational controls for financial integrity.
- Trained colleagues on compliance, fraud prevention, and operational processes.
Service Officer – Customer Experience
Jul 2015 – Dec 2017 · 2 yrs 5 mosAL FARDAN EXCHANGE · Abu Dhabi, UAE
- Assisted over 1,000 customers monthly in a fast-paced service environment.
- Ranked as a top performer for service excellence and sales goals.
- Sold key financial products, attracting new and retaining existing customers.
Skills
Leadership & Compliance
Operations & Performance Management
Customer Experience & Service Delivery
GCC Readiness
Languages
Education & Certifications
Master of Business Administration (MBA) in Marketing & Human Resources
Osmania University · 2009