Sumran Kalwani
Events & Hospitality Professional
About
Sumran Kalwani is a dynamic Events and Hospitality professional based in Dubai, UAE. With 3 years of experience, they specialize in event operations, social media management, and customer engagement, demonstrating a proven ability to manage high-profile events and deliver exceptional guest experiences. They are adept at creating engaging content and driving brand visibility through strategic digital initiatives. Sumran seeks challenging roles within the hospitality sector where they can leverage their adaptability and commitment to excellence in fast-paced environments.
Experience
Operations Manager
May 2022 – Oct 2023 · 1 yr 5 mosVMS Supermarket LLC
- Oversaw daily store operations, including purchasing, inventory, staff supervision, and customer service.
- Created and implemented in-house marketing campaigns for seasonal offers and new product lines.
- Designed promotional materials and digital creatives using Canva to support sales initiatives.
Guest Service Representative
Jan 2025 – Present · 1 yr 6 mosAYA Universe
- Delivered exceptional guest experiences through engaging, informative, and friendly service.
- Guided visitors through immersive exhibits using interactive storytelling techniques.
- Handled guest inquiries and resolved concerns promptly, ensuring high satisfaction.
Guide - Greece Pavilion
Oct 2021 – Mar 2022 · 5 mosExpo 2020
- Created memorable and educational experiences for visitors from diverse cultural backgrounds.
- Delivered engaging presentations about the pavilion’s theme and key exhibits.
- Facilitated smooth crowd flow and coordinated with event teams for operational efficiency.
Admin/Marketing Coordinator
Oct 2020 – Sep 2021 · 11 mosSat Corporate Services
- Provided customer service and guided applicants through passport and visa procedures.
- Ensured accurate processing of all documentation according to embassy and consulate standards.
- Maintained confidentiality and professionalism when handling sensitive personal data.
Operations Trainee
Jan 2020 – Mar 2020 · 2 mosVFS Global
Skills
Languages
Event Management
Customer Engagement & Marketing
GCC Readiness
Languages
Education & Certifications
Bachelor of ARTS in International Tourism Management
Middlesex University, Dubai · 2019
Commerce Studies
Gems Our Own Indian School, Dubai · 2016