Suleman Rasheed Bin Mubarak
IT Support & Financial Services Specialist
About
Suleman Rasheed Bin Mubarak is a dedicated professional with a strong background in IT support and financial services. He brings 3 years of experience, specializing in technical support, system analysis, and compliance within the financial sector. Suleman excels at collaborating with international teams to deliver practical business solutions and has a proven ability to manage projects and deadlines effectively. He is seeking opportunities to leverage his expertise in a challenging and dynamic role within the financial services industry.
Experience
IT Support & Financial Services Specialist
18/01/2021 – 14/10/2022Sykes Business Solution · Hyderabad, India
- Provided L1/L2 technical support for digital banking and auto lending platforms, meeting SLAs.
- Managed technical incident workflows using Zendesk.
- Collaborated with engineering and IT for bug resolution and stability.
Platform Assurance & End-User Support Specialist
Mar 2019 – 30/12/2020Sitel Private Limited · Hyderabad, India
- Diagnosed and documented software and environment errors to enhance platform reliability.
- Partnered with support and engineering to resolve complex system errors.
- Monitored ticket trends and user feedback for root cause analysis.
Marketing Consultant (Skillify, USA)
Oct 2023 – Oct 2024 · 1 yrX-Culture Global Collaboration Project · Brescia, Italy
- Collaborated in a multicultural team to solve business challenges for a USA firm.
- Researched market positions and performed competitive analysis.
- Managed project deadlines and coordinated international workflows.
Skills
Technical Support & Operations
Financial Services & Compliance
Project Management & Collaboration
Languages
Education & Certifications
MSC in International Business
University of Brescia · 2026
Corso di Lingua Italiana A2 in Education
CPIA 1 Ugo Foscolo · 2026
BACHELORS IN COMMERCE in Commerce
Osmania University · 2019