Shahid Amin
Operations Manager
About
Shahid Amin is a highly skilled Hotel Operations Manager with extensive experience in hospitality operations, revenue optimization, and guest experience management. He brings over 20 years of professional experience to the hospitality industry, specializing in driving measurable business outcomes through innovative operational strategies. He demonstrates a proven ability to implement strategies that enhance profitability and guest satisfaction. He is seeking opportunities to leverage his expertise in operational excellence and leadership within the GCC hospitality sector.
Experience
Operations Manager
05/2024 – PresentParadiso La Montana Hotel Murree · Murree, Pakistan
- Ensured high guest service standards while meeting business objectives and maximizing profitability.
- Maintained effective cost control measures to support financial performance.
- Oversaw hotel operations ensuring quality, cleanliness, and guest satisfaction.
Operations Manager
09/2018 – 04/2024Grand Millennium Hotel · Lahore, Pakistan
- Ensured high guest service standards, achieving business objectives and maximizing outlet profitability.
- Maintained effective cost controls across operational areas to support financial performance.
- Oversaw hotel operations including quality standards, cleanliness, and guest satisfaction.
Front Office Manager
11/2015 – 11/2018Grand Millennium Hotel · Lahore, Pakistan
- Supervised and trained front desk staff, including receptionists and concierge.
- Managed staff schedules and shifts to ensure adequate front office coverage.
- Conducted performance evaluations and provided coaching to improve service quality.
Duty Manager
11/2010 – 10/2015Stay Inn Hotel · Lahore, Pakistan
- Coordinated all hotel operations, ensuring smooth and efficient functioning.
- Monitored guest satisfaction and addressed issues or complaints promptly.
- Ensured compliance with hotel policies, procedures, and safety regulations.
Shift Incharge
10/2008 – 10/2010Hotel One By Pearl Continental · Lahore, Pakistan
- Oversaw hotel operations during shifts, ensuring high-quality service.
- Assigned tasks, monitored performance, and provided operational support.
- Ensured cleanliness, organization, and proper maintenance of hotel areas.
Skills
Continuous Improvement
Guest & Staff Relations
Hotel Operations & Management
Financial & Revenue Management
Languages
Education & Certifications
Certification in Computer Application
Digital Computer College · 2009
Diploma
Institute of Tourism and Hospitality Management · 2006
Bachelor of Arts
University Of the Punjab · 1993
Intermediate in Arts
Government High School · 1991
Matriculation
Government High School · 1989