Saugesh Lamsal
Customer Success & Sales Executive
About
Saugesh Lamsal is a business graduate with over 4 years of experience in customer success, client relationship management, and sales coordination. He possesses extensive expertise in CRM systems like Zendesk and Churn Zero, alongside key account management and client onboarding. He has a proven ability to drive revenue growth and enhance customer retention through strategic initiatives. He is seeking roles that leverage his comprehensive skill set to foster strong client partnerships and contribute to organizational success.
Looking For
Experience
Customer Success Executive
Aug 2024 – Feb 2026 · 1 yr 6 mosHitJuwa LLC · Delaware, United States
- Managed 50+ client accounts via Zendesk, achieving 100% service-request resolution and high CSAT.
- Reduced churn risk by 20% through proactive KPI tracking and at-risk account intervention.
- Collaborated with teams to reduce delivery turnaround by 30% via escalation workflows.
Founder & E-Commerce Operations Manager
Mar 2022 – Aug 2023 · 1 yr 5 mosHemp Hub Nepal · Kathmandu, Nepal
- Founded and scaled e-commerce business to first sales within 3 months via social media campaigns.
- Negotiated supplier contracts, improving margin by 15–20% and boosting profitability.
- Managed end-to-end operations, growing repeat buyer base by 60%+ in the first year.
Sales & Operations Support Executive
Sep 2020 – Nov 2021 · 1 yr 2 mosCloud Link & Security Enterprises · Kathmandu, Nepal
- Supported B2B and retail sales, exceeding 100% of monthly sales targets.
- Maintained inventory accuracy, reducing stock discrepancy errors by ~40%.
- Managed daily retail payment collections and bank coordination with zero reconciliation gaps.
Skills
Sales & Revenue Growth
CRM & Marketing Technology
Business Operations & Strategy
Customer Success & Relationship Management
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor of Business Studies (BBS) in Business Studies
Global College of Management, Tribhuvan University · 2022
Computer Science & Management — Senior High School (+2)
Herald International College · 2018