Salima Houf
Operations Manager
Morocco, Morocco·10 years experience
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About
Salima Houf is a seasoned Operations Manager with a proven track record in driving efficiency and enhancing customer experience. With 10 years of comprehensive experience, she specializes in operational leadership and performance optimization. Her expertise lies in leveraging data analytics to identify trends, improve reporting, and support strategic business decisions. She is seeking opportunities to apply her skills in a challenging operational leadership role.
Experience
Operations Manager
05/2020 – 03/20265CA
- Managed international operations of agents and team leads for consistent service delivery.
- Collaborated with stakeholders to resolve issues and improve customer experience.
- Monitored KPI performance and leveraged data to enhance service delivery.
Sales Expert
11/2019 – 04/2020Mia Courtage
- Exceeded sales targets for two consecutive quarters, maintaining high performance.
- Negotiated and closed high-value deals, contributing to revenue growth.
Financial & Administrative Manager
10/2014 – 10/2019Kinder Sarl
- Managed budgeting, forecasting, and cost control aligned with business objectives.
- Coordinated supplier payment processing and invoice verification.
- Oversaw payroll, recruitment, and workforce planning.
Skills
Customer Experience
SalesforceZendesk
Financial Management
SageSAPAdvanced Excel
Operations Management
SalesforceZendeskPower BISageSAPAdvanced Excel
SalesforceZendeskPower BISageSAPAdvanced Excel
GCC Readiness
Arabic: Native
Languages
Arabic (Native)English (Fluent)French (Fluent)Turkish (Intermediate)
Education & Certifications
Master’s Degree in Finance & Accounting
ENCG
Bachelor’s Degree in Marketing & Communication
EST