Mohammed Saleem
Client Service Specialist
About
Mohammed Saleem is a dedicated Client Service Specialist with extensive experience in benefits administration and data quality assurance. He possesses 5 years of experience in health benefits administration, effectively supporting thousands of employees through complex processes like open enrollment and claims resolution. Mohammed is adept at maintaining high data accuracy and ensuring regulatory compliance. He is seeking roles such as Benefits Administrator, Client Service Manager, or Benefits Specialist where he can leverage his expertise in client service and benefits operations.
Looking For
Experience
Client Service Specialist
01/2025 – PresentCLARITY BENEFITS SOLUTION · Hyderabad
- Administered COBRA eligibility, subsidies, continuation periods, and compliance.
- Managed end-to-end Retiree and COBRA billing, including premium calculations and invoicing.
- Ensured data accuracy and regulatory adherence through data updates and file transmissions.
Quality Assurance Associate 3
07/2022 – 01/2025Conduent Business Services India LLP · Hyderabad
- Managed COBRA project for retired/terminated employees' benefits enrollment and claims.
- Conducted audits for data accuracy, regulatory compliance, and process integrity.
- Mentored and coached junior associates, fostering team growth and skill development.
Client Service Associate
01/2021 – 06/2022KFintech Private Technologies · Hyderabad
- Managed investor and distributor inquiries, focusing on prompt resolution.
- Delivered exceptional support to investors via chat and email.
- Supported onboarding and training of new team members to maintain high performance.
Skills
Benefits Operations
Data & Process Excellence
Client Service & Management
Industries
Languages
Education & Certifications
Master of Business Administration (MBA)
Holy Mary Institute of Technology & Science · 2021
Graduation (B. Com computers)
New Noble Degree & Pg. College · 2018