Riya Lopez
Operations Executive
About
Riya Lopez is an MBA (Marketing) candidate with a strong foundation in SLA-driven operations across education and healthcare sectors. She possesses over 3 years of experience, specializing in efficient transaction processing and comprehensive case management. Riya has a proven track record of processing over 90 payment records per cycle and verifying more than 100 application files, demonstrating her commitment to accuracy and timely completion. She is seeking roles where she can leverage her operational expertise and stakeholder coordination skills to drive business efficiency and achieve org
Experience
Documentation & Process Executive
May 2026 – Sep 2026 · 4 mosGEEBEE EDUCATION · Kochi
- Processed 90+ payment, receipt, and bank-transfer records per cycle within SLA and TAT.
- Reviewed 50+ student application files, catching errors and missing information.
- Maintained audit-ready records in MAG CRM and tracked application status.
Operations Coordinator – Australia
Aug 2025 – May 2026 · 9 mosGEEBEE EDUCATION · Kochi
- Coordinated 80+ active student applications monthly across multiple branch locations.
- Verified 100+ application files against university admission and visa standards.
- Cleared pending cases across 9 branch offices by tracing and driving completion.
Experience Centre Associate – International Healthcare & Insurance Voice Process
Jan 2023 – Mar 2025 · 2 yrs 2 mosDYNAMED HEALTH SOLUTIONS PVT. LTD. · Kochi
- Handled 90–120 customer interactions daily, meeting service-level targets.
- Maintained 100% documentation accuracy in CRM and SAP case records.
- Resolved customer concerns by working with specialist hospital teams.
Intern (UG Project)
2023 – 2023DR. ZOO PET HOSPITAL · Vytilla
- Supported routine administrative work and client communication.
- Assisted with outreach activities and basic operational tasks.
Skills
Reporting & Systems
Operations & Administration
Certifications & Development
Languages
Education & Certifications
Master of Business Administration (Marketing) in Marketing
Indira Gandhi National Open University (IGNOU) · 2025
Bachelor of Commerce in Finance and Taxation
Chinmaya College of Arts, Commerce & Science · 2023
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