Reham Nagy
Product Operations Specialist
About
Reham Nagy is a product-operations and product management professional with a strong background in supporting cross-functional delivery and process enhancement. With over 5 years of experience, she excels in coordinating remote and global teams, demonstrating a proven ability to improve operational efficiency. She has led high-volume user interviews and supported numerous program launches, showcasing her capacity for managing complex projects. Reham is seeking to leverage her expertise in product operations and process optimization within the GCC market.
Experience
Operations & Recruitment Coordinator
2023 – 2026 · 3 yrs312 Tech Community · Chicago, IL (remote)
- Conducted 500+ interviews, synthesizing insights to enhance candidate onboarding and program experience.
- Supported launch operations for 10+ program batches, coordinating timelines and stakeholders.
- Implemented workflow improvements by defining requirements and creating templates, SOPs, and checklists.
Exams Sorting Specialist (part-time)
2024 – Present · 2 yrs 5 mosBritish Council · Alex, EG
- Executed high-volume exam material preparation under strict deadlines, ensuring accuracy and compliance.
- Performed quality checks to reduce errors and maintain operational reliability during exam cycles.
- Maintained confidentiality and adhered to data protection and security standards.
Customer Service Representative
2021 – 2022 · 1 yrSutherland Global Services
- Provided end-to-end customer support to multinational corporate and individual clients.
- Communicated professionally with customers from diverse cultural backgrounds via phone and email.
- Resolved service issues while meeting international service-level agreements.
Skills
Tools & Technology
Communication & Coordination
Product Operations & Management
Recruitment & Admissions Support