Rahul Mishra
Senior Software Engineer
Bengaluru, India·2 years experience
Resume Verified
About
Rahul Mishra is a Senior Software Engineer specializing in Microsoft Dynamics 365 Customer Engagement and Power Platform. He brings over 2 years of experience in CRM customization, automation, and enterprise solution delivery. He has a strong expertise in Dynamics 365 Customer Service, Dataverse configuration, plugin development, C#, and REST APIs. He is seeking roles such as Dynamics 365 Customer Service Consultant, Power Platform Developer, or Business Applications Consultant.
Looking For
Dynamics 365 Customer Service ConsultantPower Platform DeveloperSenior Dynamics 365 EngineerBusiness Applications ConsultantPower Apps DeveloperDynamics 365 Solutions Architect (Junior/Associate)CRM ConsultantTechnical Consultant - Dynamics 365
Experience
Senior Software Engineer – Dynamics 365 & Power Platform
Apr 2024 – Present · 2 yrs 2 mosCapgemini Pvt. Ltd · Bengaluru
- Designed and implemented enterprise HR case management solutions using Dynamics 365 Customer Service and Dataverse.
- Developed custom plugins, workflows, and JavaScript components for complex business logic.
- Automated case creation, routing, SLA tracking, and escalation workflows using Power Automate, reducing manual effort by 30%.
Morgan Stanley
Jul 2024 – Present · 1 yr 11 mos- Delivered global HR service management platform built on Dynamics 365 Customer Service and Power Platform.
- Automated full case lifecycle including creation, assignment, escalation, and closure workflows.
- Designed and customized Power Pages portal for employee self-service and case tracking.
Skills
DevOps
Azure DevOpsCI/CD PipelinesGit
Development & Integration
C#.NETSQLREST APIsWeb APICustom Connectors
Dynamics 365 & Power Platform
Dynamics 365 Customer ServiceCase ManagementEmail-to-CaseSLA ConfigurationRouting RulesQueue ManagementOmnichannelPower Apps (Model-Driven)Power AutomatePower PagesDataversePower Fx
Dynamics 365 Customer ServicePower AutomateDataversePower AppsC#SQL
Industries
Professional ServicesFinancial ServicesHealthcareTechnology
Education & Certifications
Bachelor of Technology (B.Tech) in Computer Science
· 2023
Microsoft Certified: Power Platform Fundamentals (PL-900) – November 2024
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) – October 2025