Puseletso Lentoa
Administrative Assistant
About
Puseletso Lentoa is a results-driven Administrative and Customer Service Specialist with extensive experience in lead qualification, client communication, and executive support. With over 8 years in the industry, they specialize in building trust with high-value prospects, conducting thorough credit and eligibility assessments, and enabling sales teams to secure qualified leads effectively. They are adept at optimizing workflows and managing high-volume interactions to drive organizational success. They are seeking roles where their expertise in administrative support and customer service can
Experience
Customer Service Specialist
2016 – Present · 10 yrs 4 mosSA Home Loans
- Conducted lead screening for Capitec Bank, disqualifying unqualified prospects.
- Performed credit checks and affordability assessments, reducing risk exposure.
- Processed and forwarded approved leads to sales consultants for faster onboarding.
Customer Support Specialist
2023 – 2025 · 2 yrsWNS Global Services
- Delivered exceptional customer service in high-volume environments, achieving 95%+ satisfaction.
- Engaged financially sophisticated clients with empathy and professionalism.
- Managed CRM notes, activity, and next steps for pipeline consistency.
Order Processor
2020 – 2023 · 3 yrsTelkom WNS
- Verified customer details and reduced order errors by 20% through follow-up.
- Collaborated with internal teams to improve workflows, cutting turnaround time by 15%.
Junior Consultant
2016 – 2017 · 1 yrCapitec Bank Project
- Received and captured investor leads, calculated affordability, and conducted credit checks.
- Approved qualified applications and forwarded them to senior consultants.
Skills
CRM & Sales Tools
Administrative Support
Client & Prospect Management
Customer Service & Communication
Languages
Education & Certifications
NQF Level 5 Certificate in Office Administration
Dibanisa Institution
Business Administration Services
SETA Development