Professional
Operations Supervisor
Mumbai, Maharashtra·20 years experience
Resume Verified
About
Senior logistics and operations professional with 20 years of progressive experience in express logistics, domestic distribution, hub operations, and customer service leadership within Blue Dart Express Ltd. Proven expertise in end-to-end domestic logistics management, single-hub operations, fleet and vendor coordination, SLA/TAT governance, and people leadership. Strong ability to manage high-volume operations, drive service excellence, and scale reliable domestic logistics networks in emerging markets.
Experience
Operations Supervisor
Jun 2005 – Present · 21 yrs 1 moBLUE DART · MUMBAI
- Managed end-to-end domestic logistics operations for a single high-volume hub, overseeing inbound, outbound, and last-mile delivery performance
- Acted as hub owner, responsible for daily operational readiness, dispatch planning, and service delivery outcomes
- Led customer service operations, ensuring timely resolution of shipment exceptions, delivery delays, and priority consignments
- Governed TAT, and POD compliance, ensuring consistent service levels across routes and delivery teams
Skills
Logistics Operations ManagementHub & Spoke OperationsFirst-Mile & Last-Mile Delivery OversightFleet & Vendor ManagementTAT / POD GovernanceCustomer Service & Escalation ManagementManpower Planning & Shift ManagementCost Control & Operational Efficiency
Languages
English (Fluent)
Education & Certifications
B.COM
Mumbai University