Professional
Assistant Manager
Ranchi, India·2 years experience
Resume Verified
Experience
Assistant Manager
Apr 2026 – Present · 5 mosICICI BANK · Ranchi
- Assisted in managing daily banking operations and customer service.
- Facilitated training sessions for new staff on banking policies and procedures.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Supported branch management in executing strategic plans and operational improvements.
Relationship Manager
Apr 2024 – Mar 2026 · 1 yr 11 mosICICI BANK · Ranchi
- Assessed client needs to provide tailored banking solutions.
- Collaborated with internal teams to streamline client onboarding.
- Resolved client inquiries promptly to enhance overall satisfaction levels.
- Educated clients on new products and services to promote financial literacy.
Skills
Banking OperationsCustomer ServiceTraining & DevelopmentPolicy AdherenceStrategic PlanningOperational ImprovementClient Needs AssessmentTailored Financial Solutions
Languages
English (Fluent)
Education & Certifications
Matric
Blue Bells Public School · 2014
Intermediate in Commerce
D.A.V. Public School · 2016
Graduation
Tilka Manjhi University · 2019