Professional
Customer Service Executive & Statutory Compliance
Mombasa, Kenya·9 years experience
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About
An experienced customer service executive with 9 years of experience in Supply chain specialist, shipping, customs, clearing and forwarding, warehousing and logistics, aiming to effectively carry out duties, develop and expand knowledge and skills while ensuring achievement of company goals and objectives.
Experience
Customer Service Executive & Statutory Compliance
2016 – to dateImperial Teas (EPZ) Ltd
- Managed documentation for both shipping and warehouse inventory control.
- Planned, managed, and evaluated logistics operations, liaising with internal departments, logistics service providers, and shipping lines.
- Ensured all client documents were ready before vessel departure.
- Ensured up-to-date statutory compliance including licensing, permitting, and certifications with relevant authorities including Tea Board of Kenya, KNICC, Port Health, and KMA.
Surveyor
2015 – 2015Kenya Ports Authority
- Conducted surveys for Mombasa Ports productivity improvement programme.
- Conducted time and motion study operations at Kenya Ports Authority funded by Trademark East Africa.
- Observed and made tallies of loading and offloading durations.
Skills
Customer ServiceCommunicationInterpersonal SkillsTime ManagementCustoms ProcessesClearing and ForwardingWarehouse ManagementStock Control
GCC Readiness
Driving License
Languages
English (Fluent)Kiswahili (Fluent)
Education & Certifications
Bachelor’s Degree in Business Management in Supplies and Procurement management
Mount Kenya University · 2025
Computerized Diploma in Customs, Clearing and Forwarding
Mombasa Aviation Training Institute · 2014
Certificate in Computerized Secretarial (Microsoft proficiency)
Lister Computer Agencies · 2013