Prajakta Patil
Assistant Manager- Customer Success
About
Prajakta Patil is an accomplished Assistant Manager of Customer Success with a strong background in B2B SaaS. She possesses over 4.5 years of experience, specializing in managing global customer accounts and driving client retention. Prajakta has a proven ability to enhance customer satisfaction and achieve revenue targets through strategic account management and proactive problem-solving. She is seeking opportunities to leverage her expertise in customer lifecycle management and revenue generation within the Dubai market.
Experience
Customer Success Specialist
Jul 2021 – Jun 2024 · 2 yrs 11 mosRighteous Technologies Pvt Ltd · Pune
- Onboarded 30+ enterprise clients, reducing time-to-value by 25%.
- Streamlined escalation workflows, cutting average resolution time by 18%.
- Improved client retention by 12% through churn risk identification.
Customer Provisioning Coordinator
Jul 2024 – Apr 2026 · 1 yr 9 mosPomeroy Technologies · Pune
- Reduced account setup turnaround by 30% through workflow streamlining.
- Achieved 95% account retention through effective client relationship management.
- Managed 60+ SMB/mid-market accounts, exceeding revenue targets.
Assistant Manager- Customer Success
May 2026 – Present · 6 mosAppitsimple Infotek Pvt Ltd · Ahmedabad
- Managed 100+ B2B SaaS accounts across US, UK, EMEA, maintaining strong relationships.
- Improved feature adoption by 30% through onboarding and training initiatives.
- Reduced customer churn by 15% and secured 95%+ renewal rates.
Skills
Business & Operations
Customer Success & Account Management
Languages
Education & Certifications
HSC in Science
Dr. IBP Women's College · 2018
Bachelor of Arts
Dr. Babasaheb Ambedkar Marathwada University · 2021
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