Pragnesh Kadia
IT Support Engineer
About
Pragnesh Kadia is an accomplished L2 IT Support Engineer with extensive experience in enterprise-scale IT environments. He brings over 10 years of expertise in critical areas such as endpoint management using SCCM and Microsoft Intune, Windows administration, Active Directory, and Microsoft 365. He has a proven track record in incident and problem management, consistently ensuring SLA compliance and reducing user downtime. He is seeking challenging roles where he can leverage his technical skills and dedication to IT support excellence.
Experience
Desktop Support Engineer – L2
Jan 2024 – Present · 2 yrs 9 mosProgression Infonet Pvt. Ltd.
- Provided L1/L2 IT support to 1000+ users across hardware, software, Windows OS, and network issues.
- Resolved 50+ Service Now tickets weekly, maintaining SLA and CSAT targets.
- Automated OS deployment for 800+ endpoints using SCCM, reducing deployment time by 75%.
IT Trainer & Hardware Technician
Dec 2018 – Dec 2023 · 5 yrsShree Education Trust · Mehsana
- Delivered training on Windows OS and end-user applications.
- Performed desktop, laptop, and printer troubleshooting and repairs.
- Managed software updates, patching, and IT asset documentation.
IT Support Technician
Jun 2013 – May 2016 · 2 yrs 11 mosNCEC · Mehsana
- Provided end-user desktop and application support.
- Diagnosed hardware issues and maintained IT inventory.
IT Technician / Area Coordinator
Feb 2011 – May 2013 · 2 yrs 3 mosICON Enterprise (UIDAI Project) · Mehsana
- Executed daily backups to ensure data integrity and system availability.
- Coordinated with IT teams for system deployments and compatibility.
- Managed hardware and software assets with licensing compliance.
Skills
IT Operations & Support
Endpoint & System Management
Microsoft Productivity Suite
Directory Services & Access Control
Languages
Education & Certifications
Diploma in Computer Engineering
B.S. Patel Polytechnic, Ganpat University · 2009
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