Niharika Dua
IT Professional
GCC·12 years experience
Resume Verified
About
Niharika Dua is an accomplished IT professional with extensive experience in the IT industry. She possesses over 12 years of experience, specializing in SAP Basis administration and performance optimization. Niharika is adept at handling complex system builds, refreshes, and upgrades, ensuring seamless operations and resolving critical incidents within SLAs. She is seeking challenging roles where she can leverage her broad skill set and contribute to fast-paced environments.
Experience
IT Professional
Oct 2021 – Present · 5 yrsTCS
- Built HA/distributed systems from scratch, including installation and post-configuration.
- Performed system refreshes with pre/post steps, HDB user store, and SNC integration.
- Resolved daily issues regarding transports, jobs, performance, and system availability.
IT Professional
May 2017 – Oct 2021 · 4 yrs 5 mosIBM
- Contributed to multi-system landscape upgrades, refreshes, and transport management.
- Resolved user queries for printer, user ID, space, and system validation issues.
- Supported AMW audits, performance tuning, and SAP router certificate renewals.
IT Professional
Nov 2013 – Oct 2021 · 7 yrs 11 mosInfosys
- Managed HANA database monitoring, backup, and recovery operations.
- Performed routine HANA administration tasks to ensure system health.
IT Professional
Nov 2013 – Oct 2021 · 7 yrs 11 mosCapgemini
- Executed kernel upgrades, system refreshes, and support pack implementations.
- Configured printers, managed tablespace, and rebuilt indexes for performance.
- Managed TMS configuration and imported transports using Solman's ChaRM.
IT Professional
Dec 2016 – May 2017 · 5 mosCOKE
- Administered clients through creation, deletion, copy, and export/import.
- Performed performance tuning and applied maintenance licenses.
- Configured SAP router for secure connectivity.
Skills
Cloud & Infrastructure
Microsoft Certified: Azure Fundamentals
SAP System Administration
SAP ImplementationHANA performance optimizationBASIS ActivitiesInstallationKernel upgradeSystem refreshSystem UpgradeAdd-on installationSP updateLanguage installationRFC destinationsLogon groupsSpool setupTMS configurationPrinter administrationSnote implementation/migrationLicense renewalHTTPs configurationSSO setupTransport managementHana database monitoringHana database backup and recoveryHana administration tasksSupport pack implementationST-A/PI and ST/PI upgradesIndex rebuilding using RSORAISQNChecking free space in tablespaceadding or resizing data file accordinglyBolton update and patchingImporting transport using Solman’s ChaRM utilityRenewing Apache, Web Dispatcher and IIS certificatesClient Administration like client creation, deletion, client copy, client export/importPerformance tuningApplying maintenance licensesConfiguring SAP router
Troubleshooting & Support
Resolving incidents within SLAAddressing day to day issues related to Transports, Jobs, Performance, Access, License, Certificates, Availability, Memory parameters, Idocs and queuesResolving all user queries within provided timelinesProviding client with the required support
System Integration & Configuration
SNC integration with SPNEGOOperation modes setupSLD configurationBDLS conversionSTMS reconfigurationPO integrationAutomatic workflow setupManaged system configuration in SolmanParameter maintenanceSAP host agent upgradeHTTPS configurationSPS upgradeEWA configurationSAP Crypto COMMONLIB updatesSAP tools updateDAA installationSolman and BW system build
SAP ImplementationHANA Performance OptimizationBASIS ActivitiesSystem UpgradeTransport ManagementSSO Setup
Languages
English (Fluent)
Education & Certifications
Microsoft Certified: Azure Fundamentals
SAP Certified Technology Associate - System Administration (SAP HANA) with SAP NetWeaver 7.5
SAP Certified Technology Specialist - SAP S/4HANA Conversion and SAP System Update
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