Nida Mae Pilapil Ancajas

Teleperformance · Insular Building, Ayala City Cebu

• –Handled technical accounts as a Customer Expert for seven months.
• –Audited customer interactions to ensure high-quality service delivery.
• –Provided trend analysis and reporting.

ResultCx · Mactan Newtown, Lapu-lapu City

• –Handled inbound calls from international clients for a healthcare account.
• –Addressed inquiries and concerns related to medical benefits, claims, and coverage.
• –Ensured accurate information delivery while maintaining compliance with HIPAA and company protocols.

BLUEBEE ONE PH · Manila, Philippines

• –Responded to client inquiries and provided support through social media platforms.
• –Assisted customers with questions about Japan-made products.
• –Ensured timely and informative responses to enhance customer satisfaction.

Gaisano Grand Group of Companies · Gaisano Grand Mandaue North, Basak, Mandaue City

• –Purchased products from major suppliers for the mall.
• –Promoted key items to boost sales.
• –Managed inventory by removing near-expiry products.

Essentia Medical Group Inc. · Lh Prime Medical Clinic Consolacion Branch/Consolacion, Cebu

• –Ensured the timely and secure delivery of medical results to patients and corporate clients.
• –Used multiple communication channels including fax, email, and postal mail.
• –Maintained confidentiality and efficiency in service delivery.