Neetu Kapoor
Branch Manager
About
Neetu Kapoor is a seasoned Branch Manager with extensive expertise in maritime HR and crewing operations. With over 28 years of diversified experience, she possesses a deep understanding of crew management, MLC 2006 compliance, and international vessel onboarding. Her proven ability to lead teams and manage complex operational workflows ensures efficient branch operations and client satisfaction. She is seeking opportunities to leverage her comprehensive skill set in a challenging maritime environment.
Experience
Branch Manager
Jan 2022 – Dec 2023 · 1 yr 11 mosVR Maritime · Delhi
- Improved crew retention by 20% through structured engagement & exit interviews.
- Led a 5-member operations team ensuring smooth crew departures & onboarding.
- Managed US Visa (C1/D) process, crew documentation & operational compliance.
Crewing Executive
Feb 2016 – Apr 2019 · 3 yrs 2 mosAR Maritime
- Managed end-to-end crewing for offshore fleet operating in Port Harcourt, Nigeria.
- Handled client coordination, salary negotiation & contractual documentation.
- Ensured MLC 2006 & RPSL audit readiness.
Crewing & HR Executive
2014 – 2015 · 1 yrRigel Marine
- Handled crew induction, ISO audits & RPSL audit documentation.
- Managed crew sourcing, portage bills, business development support.
- Coordinated operational activities with training, travel & compliance teams.
Marine HR Executive
2011 – 2014 · 3 yrsAnglo Eastern Ship Management
- Sourced operational & Top-4 ranks; handled end-to-end documentation (MLC 2006).
- Coordinated with training, operations & travel teams for vessel onboarding.
- Handled medicals, contract documents & crew scheduling.
Customer Support Executive
2006 – 2010 · 4 yrsIBM Daksh & Convergys
- Handled international voice processes for US/UK clients.
- Provided technical support, customer service & issue resolution.
Skills
General Business & IT
Maritime HR & Crewing
Operations & Management
Compliance & Quality Assurance
Languages
Education & Certifications
Bachelor of Arts in Economics & English
University of Delhi
'A' Level in Computer Applications
DOEACC
Honours Diploma in Programming & Applications
NIIT
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