Professional

Tech Mahindra · Noida, India

• –Earned an internal promotion to the Trainer role based on exceptional product knowledge, leadership capabilities, and performance milestones.
• –Successfully facilitated onboarding, product training, and process guidance for 3 corporate new-hire batches, driving early-stage quality and performance metrics.
• –Assisted new employees in achieving full operational readiness through continuous performance evaluation, one-on-one coaching, and structured knowledge assessments.
• –Partnered with operations and quality assurance teams to continuously audit training effectiveness and maintain high organizational service standards.

JMD Bizz Banking Consultant · Dubai, UAE

• –Spearheaded client engagement initiatives and financial consulting frameworks for a newly launched enterprise.
• –Managed key client portfolios, building high-value relationships and providing strategic insights to foster long-term business growth.
• –Partnered with cross-functional corporate teams to design and execute tailored financial and banking solutions for diverse business needs.
• –Streamlined customer onboarding workflows to accelerate implementation and increase client retention rates.

Lenskart Solutions Pvt. Ltd. · Gurugram, India

• –Selected to transition into Lenskart’s internal operations team as a recognition of excellent customer service delivery and performance consistency.
• –Managed end-to-end customer escalations and queries under a dynamic hybrid work model, meeting key satisfaction metrics.

NeTechies Recyclers · Noida, India

• –Maintained day-to-day hardware and software systems to maximize workplace operational uptime and resolve internal technical bottlenecks.
• –Partnered with internal departments to integrate sustainable IT asset disposal and technology solutions, boosting corporate efficiency.