Naila Sehar
Executive Coordinator Cum Front Desk Officer
About
Naila Sehar is an accomplished professional with extensive experience in administrative and customer-facing roles. With 23 years of dedicated service in the Real Estate industry, she possesses a strong command of customer service, relationship management, and operational support. She excels at resolving customer queries and complaints, fostering positive relationships, and ensuring seamless sales processes. Naila seeks a challenging and growth-oriented position where she can leverage her leadership qualities and expertise to drive organizational success.
Experience
Executive Coordinator Cum Front Desk Officer
Jan 2017 – Till DateParkView City
- Provided essential administrative and operational support to sales team.
- Greeted visitors, managed calls, mail, and reception area.
- Resolved customer queries and complaints, fostering positive relationships.
Customer Care Representative
2009 – 2015 · 6 yrsPakistan Telecommunication Company
- Handled customer calls, provided support, and resolved issues.
- Ensured customer satisfaction through effective communication.
- Practiced active listening and effective communication skills.
Hostess
2000 – 2005 · 5 yrsDaewoo Pakistan Express Bus Service
- Welcomed passengers and provided a warm experience.
- Assisted with seating and ensured smooth service flow.
- Provided journey information and ensured safety procedures were followed.
Skills
Team & Leadership
Customer Engagement
Administrative & Operations
Languages
Education & Certifications
MA in Urdu Literature
The University of Punjab · 2018
Bachelor of Arts
The University of Punjab
B.ED
Allama Iqbal Open University