Professional
CUSTOMER SERVICE REPRESENTATIVE & PRODUCTION ASSISTANT
About
Dedicated and customer-focused professional with more than 5 years of experience in Customer Service, Sales & Marketing, Data Entry, Retail Operations, and Production Support. Experienced in handling customer inquiries, maintaining customer records, promoting products and services, and supporting daily business operations. Strong communication, organizational, and problem-solving abilities with a commitment to delivering excellent customer service and contributing to organizational success. Seeking employment opportunities in Europe where I can utilize my skills and professional experience while continuing to develop my career.
Experience
CUSTOMER SERVICE REPRESENTATIVE & PRODUCTION ASSISTANT
2024 – CurrentDELUXE PACKAGE PRIVATE COMPANY · Pakistan
- Responding to customer inquiries and providing professional assistance.
- Handling customer complaints and ensuring timely resolution.
- Maintaining customer records, service documentation, and production reports.
- Assisting in daily production operations and workflow activities.
CUSTOMER SERVICE & SALES MARKETING REPRESENTATIVE
2021 – 2023 · 2 yrsS.G ENTERPRISE PRIVATE LIMITED · Pakistan
- Managed customer relationships and provided after-sales support.
- Promoted company products and services to potential customers.
- Assisted in achieving sales targets through effective communication.
- Maintained customer databases and sales records.
DATA ENTRY OPERATOR / OUTFITTER
2019 – 2021 · 2 yrsJUNAID JAMSHED (J.) · Pakistan
- Entered and updated data accurately within company systems.
- Maintained inventory and customer information records.
- Assisted customers regarding products and store services.
- Generated reports and managed documentation.
Skills
Languages
Education & Certifications
Associate Degree Program (ADC)
Intermediate in Commerce
Board of Intermediate Education Karachi
Matriculation in Computer Science
Board of Secondary Education Karachi