Muhammad Mashi
Customer Service Agent
Katsina, Nigeria·1.83 years experience
Resume Verified
About
Muhammad Mashi is a motivated and confident English-speaking professional with experience in customer service, communication, and media broadcasting. He brings 1.83 years of experience specializing in call center operations and client communication. He is skilled in handling customer inquiries, supporting sales conversations, and working effectively in fast-paced environments. He seeks roles where he can leverage his communication and problem-solving abilities to enhance customer satisfaction.
Experience
Customer Service / Call Center Agent
2023 – Feb 2024 · 1 yr 1 moAmerican English Call Center
- Handled inbound customer calls in English, providing clear information.
- Responded professionally to customer inquiries and complaints.
- Supported customer retention by offering solutions.
English Newscaster
2021 – Nov 2022 · 1 yr 10 mosSafalma TV/Radio · Nigeria
- Presented English news reports clearly for radio and television.
- Prepared and reviewed news scripts, ensuring accuracy.
- Worked with production teams to deliver scheduled broadcasts.
Skills
Workplace Competencies
Computer knowledge (basic office tasks & documentation)Teamwork and collaborationAbility to work under pressure and meet targets
Communication & Reporting
English communication (speaking & writing)Professional communication and reporting
Customer Interaction & Support
Customer service and call handlingSales support and client communicationProblem solving and conflict resolution
Customer ServiceEnglish CommunicationCall HandlingSales SupportProblem SolvingTeamwork
GCC Readiness
International Driving License
Languages
English (Fluent)Hausa (Native)
Education & Certifications
Senior Secondary School Certificate
WAEC
Nigerian Driver’s License
Valid International Passport