Rifky Faizer
Senior Travel Consultant
About
Rifky Faizer is a customer-focused travel and service professional with over 7 years of experience in customer service, travel operations, and client support. He possesses extensive experience in assisting international clients, handling high-priority requests, and resolving customer concerns to deliver exceptional service in fast-paced environments. He excels at managing end-to-end travel bookings, including flights, hotels, and ground transportation, while ensuring accuracy and client satisfaction. He is seeking opportunities to leverage his expertise in travel consultancy and client support
Experience
Senior Travel Consultant
2023 – Present · 3 yrs 6 mosBCD TRAVEL
- Supported Amazon VIP Client Service Desk for Australia market.
- Delivered personalized travel solutions aligned with client preferences.
- Managed end-to-end travel bookings: flights, hotels, ground transportation.
Senior Customer Service Executive
2022 – 2023 · 1 yrFly Lanka
- Provided post-ticketing support for Australia market.
- Handled itinerary changes, reissues, cancellations, and disruptions.
- Ensured compliance with airline policies and service agreements.
Operations Analyst
2019 – 2022 · 3 yrsHealthRecon Connect
- Managed client medical records and revenue cycle modeling.
- Coordinated operational workflows in a healthcare environment.
- Assisted clients with travel arrangements and bookings.
System Analyst (Associate)
2018 – 2019 · 1 yrM.F Cargo Clearings
- Understood client needs and developed valuable system solutions.
- Facilitated communication between technical teams and clients.
Skills
Travel & Hospitality
Operations & Analysis
Client Relations & Support
Languages
Education & Certifications
BEng (Hons) in Mechatronics and Autonomous Systems Engineering in Mechatronics and Autonomous Systems Engineering
ICBT (Liverpool John Moores University) · 2023
Higher Diploma in Mechatronics Engineering in Mechatronics Engineering
ICBT (Liverpool John Moore's University) · 2021