Mohammad Faizan
IT Support & Network Infrastructure Engineer
About
Mohammad Faizan is an IT Support and Infrastructure Engineer with extensive experience in L1/L2 support. He possesses over 3 years of hands-on expertise across critical IT domains including Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and data center virtualization. He has a proven track record of maintaining high SLA compliance while supporting global users and has demonstrated progressive growth in his career, expanding his scope to cloud and endpoint support. He is seeking opportunities to leverage his comprehensive IT support and networking skills in a challenging
Experience
IT Support Engineer – IT & Infrastructure Support
Dec 2024 – Aug 2026 · 1 yr 8 mosCentillion Networks Pvt. Ltd. (An Osmose Company) · Hyderabad, India
- Maintained 95% SLA compliance with zero escalations supporting global users.
- Progressed from AD support to data center, cloud, and endpoint support.
- Managed AD DS and Microsoft Entra ID, including user lifecycle and GPO.
Service Desk Analyst
Jul 2023 – Nov 2024 · 1 yr 4 mosGeBBS Healthcare Solutions · Hyderabad, India
- Provided on-site Active Directory support for office users.
- Managed incidents and service requests in Jira Service Management.
- Resolved user connectivity issues including LAN, Wi-Fi, and VPN.
Skills
Virtualization & Support
Cloud & Identity Management
Network Infrastructure & Security
GCC Readiness
Languages
Education & Certifications
Bachelor of Technology (B.Tech) in Electrical and Electronics Engineering
Jawaharlal Nehru Technological University Hyderabad (JNTUH) · 2023
Diploma in Electrical and Electronics Engineering
Telangana State Board of Technical Education and Training (TS SBTET) · 2020
Hiring for a role like this? Post a job.