Mihaela Tudorache
Business Transformation Consultant
About
Mihaela Tudorache is a seasoned operations, change, and transformation professional with a proven ability to deliver complex, high-risk operational changes in heavily regulated international environments across banking, financial services, insurance, and technology sectors. With over 8 years of experience, she specializes in building robust governance frameworks, optimizing processes, and implementing effective transition systems. She excels at advising entrepreneurs and growing companies on organizational transformation, focusing on mindset, systems, and leadership to reduce founder dependenc
Experience
Founder - Business Transformation & Scaling Consultant
2026 – Present · 9 mosMINDAXE Professional Training FZ-LLC · Dubai, UAE
- Advise entrepreneurs on organizational transformation across mindset, systems, and leadership.
- Reduce founder dependency by converting knowledge into replicable processes and systems.
- Deliver audits identifying risks and optimization opportunities, followed by controlled change implementation.
Service Delivery Manager - ITSM Trainer & Mentor (Internal Project)
Aug 2025 – Jan 2026 · 5 mosEndava · Bucharest, Romania
- Led handover of Problem Management function, mentoring the incoming manager.
- Designed and delivered ITSM training on Application Management and Agile ways of working.
Service Delivery Manager - Problem Manager (Financial Services Project)
Oct 2024 – Aug 2025 · 10 mosEndava · Bucharest, Romania
- Designed and implemented Problem Management framework from scratch.
- Led end-to-end problem lifecycle, reducing recurring production incidents.
- Established RIAD governance with monthly executive updates on objectives and risks.
Service Delivery Manager - Problem & Knowledge Manager (Internal Project)
Jun 2023 – Oct 2024 · 1 yr 4 mosEndava · Bucharest, Romania
- Built Problem Management process end to end, equipping technical teams with guidance.
- Proactively identified problem candidates from operational reports and stakeholder feedback.
- Owned Knowledge Management, ensuring documentation governance and accurate assets.
Service Delivery Manager - Service Transition Manager (Insurance Project)
Jan 2023 – Jun 2023 · 5 mosEndava · Bucharest, Romania
- Designed and coordinated end-to-end Service Transition of an enterprise application in five months.
- Onboarded and validated two Application Management Engineers for independent production support.
Skills
Professional Development
Agile & ITSM Methodologies
Technical Tools & Platforms
Business Transformation & Operations
GCC Readiness
Languages
Education & Certifications
Bachelor's Degree in Electronics, Telecommunications & Information Technology
University Politehnica of Bucharest · 2017
Postgraduate studies in Automatic Control & Computers
University Politehnica of Bucharest · 2019
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