Mary Sammy

Personal Assistant

Nairobi, Kenya·13 years experience

Resume Verified

About

Mary Sammy is a dedicated professional with extensive experience in administrative support and hospitality. She possesses 13 years of experience, specializing in front office operations and comprehensive administrative assistance. Her background includes a proven ability to enhance business processes through effective communication and meticulous organization. She seeks to leverage her skills within a reputable organization to contribute to shaping and implementing its visions and mission.

Experience

Personal Assistant

Feb 2022 – Present · 4 yrs 4 mos

Argyle Hotel, Nairobi · Nairobi, Kenya

Responded to emails and correspondence to facilitate communication.
Assisted in preparing presentations and reports for decision making.
Oversaw calendars and coordinated appointments for future events.

Receptionist

Nov 2018 – Nov 2022 · 4 yrs

Ezdan Holding Group, Qatar · Qatar

Greeted visitors and customers professionally, providing assistance.
Responded to caller inquiries seeking information.
Resolved customer problems and complaints.

Receptionist

Aug 2013 – Dec 2015 · 2 yrs 4 mos

Grand Regal Hotel · Doha, Qatar

Welcomed and greeted guests with a smile.
Managed guest check-in and check-out processes.
Ensured timely completion and system updates for daily check-out lists.

Receptionist/Cashier

Oct 2011 – Apr 2013 · 1 yr 6 mos

Enashipai Resort and Spa

Managed guest check-out and check-in procedures.
Ensured the float was consistently balanced.
Prepared and updated guest folios.

Head Receptionist

Feb 2011 – Sep 2011 · 7 mos

Maanzoni Lodge

Managed guest check-in processes.
Coordinated with housekeeping to ensure room readiness for guest arrivals.
Addressed and resolved guest complaints.

Skills

Hospitality & Customer Service

Fidelio Front office systemTravel coordinationPublic relations backgroundStaff collaborationProfessional and matureAdvanced interpersonal skillsGreeted incoming visitors and customers professionallyResponded to inquiries from callers seeking informationResolved customer problems and complaintsConfirmed appointments, communicated with clientsWelcome and greet guest with a smileCheck in and check out of the guestsEnsure clean and tidy working environmentMaking reservations

Administrative & Office Support

Personal AssistantAdministrative supportInvoice ProcessingMulti-line phone proficiencyMicrosoft Office proficiencyMicrosoft wordMicrosoft excelMicrosoft PowerPointMicrosoft AccessMicrosoft OutlookMicrosoft PublisherProfessional and matureMaintains professional appearance and demeanorDependable and quick-learning team playerEffective communication and organization skillsHardworkingDiligentResults orientedSelf-drivenDedicated with excellent experience in industry

Problem Solving & Collaboration

Strong problem solverStaff collaborationAdvanced interpersonal skillsDependable and quick-learning team playerAttending to guests complaints and addressing them

Administrative SupportTravel CoordinationMicrosoft OfficeInterpersonal SkillsProblem SolvingCommunication Skills

GCC Readiness

3 yrs GCC experience

Languages

English (Native)

Education & Certifications

Certificate in Hotel Management

PARK PLACE TRAINING COLLEGE · 2002

Diploma in Hotel Management

PARK PLACE TRAINING COLLEGE · 2005

Certificate in Microsoft word, Microsoft excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft Publisher

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Mary Sammy

Personal Assistant

Nairobi, Kenya·13 years experience

Resume Verified

About

Experience

Personal Assistant

Feb 2022 – Present · 4 yrs 4 mos

Argyle Hotel, Nairobi · Nairobi, Kenya

Responded to emails and correspondence to facilitate communication.
Assisted in preparing presentations and reports for decision making.
Oversaw calendars and coordinated appointments for future events.

Receptionist

Nov 2018 – Nov 2022 · 4 yrs

Ezdan Holding Group, Qatar · Qatar

Greeted visitors and customers professionally, providing assistance.
Responded to caller inquiries seeking information.
Resolved customer problems and complaints.

Receptionist

Aug 2013 – Dec 2015 · 2 yrs 4 mos

Grand Regal Hotel · Doha, Qatar

Welcomed and greeted guests with a smile.
Managed guest check-in and check-out processes.
Ensured timely completion and system updates for daily check-out lists.

Receptionist/Cashier

Oct 2011 – Apr 2013 · 1 yr 6 mos

Enashipai Resort and Spa

Managed guest check-out and check-in procedures.
Ensured the float was consistently balanced.
Prepared and updated guest folios.

Head Receptionist

Feb 2011 – Sep 2011 · 7 mos

Maanzoni Lodge

Managed guest check-in processes.
Coordinated with housekeeping to ensure room readiness for guest arrivals.
Addressed and resolved guest complaints.

Skills

Hospitality & Customer Service

Administrative & Office Support

Problem Solving & Collaboration

Strong problem solverStaff collaborationAdvanced interpersonal skillsDependable and quick-learning team playerAttending to guests complaints and addressing them

Administrative SupportTravel CoordinationMicrosoft OfficeInterpersonal SkillsProblem SolvingCommunication Skills

GCC Readiness

3 yrs GCC experience

Languages

English (Native)

Education & Certifications

Certificate in Hotel Management

PARK PLACE TRAINING COLLEGE · 2002

Diploma in Hotel Management

PARK PLACE TRAINING COLLEGE · 2005

Certificate in Microsoft word, Microsoft excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft Publisher

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