Maria Bianca Gozano

Ropida World Education Inc.

• –Coordinated multi-site office operations, staff schedules, and cross-team communication.
• –Managed Excel and Google Sheets trackers for sales, expenses, staffing, and performance.
• –Prepared HR, payroll, and administrative documents, maintaining organized records.

China Philippines International Student Service Center

• –Coordinated international student admissions, enrollment, and visa processing.
• –Maintained confidential student records and communicated status updates.
• –Managed schedules, follow-ups, and documentation deadlines for student applications.

IQOR Philippines

• –Handled inbound customer and dealer concerns, documenting cases and following procedures.
• –Achieved first-call resolution for customer and dealer issues.
• –Communicated and followed instructions for issue resolution.

Private Employer

• –Managed appointments, mail, business documents, and enrollment for international students.
• –Coordinated transportation and follow-ups for students.
• –Provided daily administrative and project coordination support.