Professional

House of Lus Designs · Mombasa, Kenya

• –Cross-trained existing employees to maximize team agility and performance.
• –Accomplished multiple tasks within established timeframes.
• –Maintained professional, organized, and safe environment for employees and patrons.
• –Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

NCBA Bank Ltd · Mombasa, Kenya

• –Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• –Devised processes to boost long-term business success and increase profit levels.
• –Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• –Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

NCBA Bank Ltd · Mombasa, Kenya

• –Supervised operations team to support operational excellence and excellent customer service.
• –Developed and maintain operational guidelines for staff.
• –Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
• –Performed statistical analyses to gather data for operational and forecast team needs.

NCBA Bank Limited · Mombasa, Kenya

• –Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• –Promoted company brand and unique offerings through personalized customer service.
• –Assisted call-in customers with questions and orders.
• –Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

NCBA Bank Limited · Nairobi, Kenya

• –Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• –Repossessing vehicles under defaulted loans
• –Worked closely with external repossession agents.
• –Worked closely with the police to track missing vehicles financed by the bank.