Lisha Maria Rodrigues
Operations Specialist
About
Lisha Maria Rodrigues is a results-driven Operations Specialist with expertise in business onboarding, Apple Developer Account registration, D-U-N-S verification, and compliance management. She brings 5 years of experience in streamlining operational processes and delivering client-focused solutions. Her MBA (HR) provides a strong foundation in human capital management, complementing her operational acumen. She is seeking roles that leverage her comprehensive understanding of business operations and client engagement.
Experience
Operations Specialist
May 2026 – Present · 6 mosSpheregosh Private Limited
- Assist businesses with Apple and Google Developer Account registration, setup, and verification.
- Manage Apple Developer Program and Google Play Console payment processes for successful subscriptions.
- Coordinate D-U-N-S Number registrations and business verification requirements.
Email Operations & Coordination
Jan 2026 – Oct 2026 · 9 mosEFYLO LLP
- Monitored 140+ business emails daily, identifying and escalating high-priority communications.
- Tracked pending requests and action items, conducting follow-ups for timely resolution.
- Prioritized critical business communications and maintained cross-team coordination.
Web Solution Specialist (Web Coach)
Sep 2025 – Jan 2026 · 4 mosUnifyCX · Mangalore
- Assisted online users via chat to resolve domain, email, hosting, and SSL access issues.
- Boosted sales through customer education, competitor insights, and strategic upselling.
- Utilized PEGA and Genesys tools to enhance customer interactions and service delivery.
Junior Associate Operations
Oct 2022 – Aug 2025 · 2 yrs 10 mosUnifyCX · Mangalore
- Assisted online users via chat to resolve domain, email, hosting, and SSL access issues.
- Boosted sales through customer education, competitor insights, and strategic upselling.
- Utilized PEGA and Genesys tools to enhance customer interactions and service delivery.
Manager & Accountant
Jun 2019 – Jan 2022 · 2 yrs 7 mosSAC food courts · Mangalore
- Recruited, trained, and supervised canteen staff ensuring proficiency in operations.
- Maintained daily records of income and expenses with proper documentation.
- Interacted with customers to gather feedback and introduce trending menus.
Skills
Client & Team Management
Compliance & Verification
Operations & Business Management
Adaptability & Personal Attributes
Languages
Education & Certifications
Master of Business Administration in Human Resource Management
Indira Gandhi National Open University (IGNOU) · 2025
Bachelor of Commerce
St. Aloysius Evening College, Mangalore · 2022
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