Lethabo Molekwa
Retail Operations Specialist
Pretoria, South Africa·3 years experience
Resume Verified
About
Lethabo Molekwa is a results-oriented professional with a strong background in retail operations. They possess over 3 years of experience, specializing in sales, inventory management, and customer complaint resolution. Demonstrating a commitment to exceeding expectations, they have a proven track record of completing 96% of assigned tasks and are flexible to work extended hours to meet critical deadlines. They are seeking opportunities to leverage their skills in a dynamic retail environment.
Experience
Stock Management
Dec 2022 – Jul 2026 · 3 yrs 7 mosCross Conner Cafe
- Assisted with loading, unloading, and stocking of goods.
- Maintained cleanliness and organization of work areas.
- Handled customer complaints to achieve 80% first-contact resolution.
Skills
Inventory & Stock Management
Stock control and inventory accuracy checksAssisted with loading, unloading, and stocking of goodsOrder picking and dispatch preparation
Retail Operations & Customer Service
Identifying productsManeuvering difficult situationsCustomer complaints resolutionConflict resolution and de-escalation of customer issuesReassuranceStrong communicationGood English speakerQuality control and attention to detail on packing
Operational Efficiency & Adaptability
Computer literateTeamworkCritical thinkingMultitaskingAttention to detailTime managementFast adaptabilityHeavy lifting and safe manual handling proceduresPoint of sale system operation and cash-upsDetail OrientedProactive
Stock ControlInventory AccuracyCustomer Complaint ResolutionPoint of Sale (POS) SystemsConflict ResolutionTime Management
Languages
English (Fluent)
Education & Certifications
Matric certificate
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