Kezia Wairimu
Call Centre Agent
About
Kezia Wairimu is an accomplished Office Administrator and Call Agent with a robust background in office management and humanitarian program coordination. With 20 years of experience, she demonstrates a proven track record of enhancing operational efficiency in fast-paced environments. Her expertise in multitasking and meticulous record-keeping ensures seamless operations. She is seeking roles such as Customer Service Manager, Operations Coordinator, or Administrative Manager to leverage her diverse skill set.
Looking For
Experience
Home Health Aide
03/2023 – 01/2026Private Care · Kwale
- Assisted clients with daily living activities, enhancing independence.
- Maintained safe home environments, reducing patient accidents.
- Performed housekeeping duties and grocery shopping as instructed.
Mental & Psychosocial Health Advocate
06/2003 – 01/2022Kenya Red Cross Society, Kwale Branch · Kwale
- Implemented mental health programs, reducing community stress by 35%.
- Conducted advocacy campaigns and public outreach activities.
- Provided psychosocial support, improving mental health for trauma victims.
Call Center Representative
06/2018 – 01/2020Wangeci & Co Real Estate
- Assisted customers with product and service inquiries.
- Increased customer satisfaction through friendly and informative service.
- Demonstrated patience and professionalism in challenging interactions.
Personal Insurance Sales Agent
10/2014 – 12/2015Britam Insurance Company
- Exceeded sales targets by 25%, contributing to revenue growth.
- Built strong client relationships, ensuring high retention rates.
- Delivered client-focused solutions aligned with insurance needs.
Office Administrator
05/2013 – 08/2014Kinondo Secondary School
- Oversaw daily school office operations, including scheduling and communication.
- Built relationships with stakeholders to enhance community involvement.
- Served as liaison between staff, students, parents, and community.
Skills
Data & Marketing
Technical Proficiency
Customer Service & Relations
Office Administration & Operations
Industries
Languages
Education & Certifications
Diploma in Community Development and Social Work
Shanzu Teachers College · 2021
Certificate of Proficiency
College of Insurance Mombasa · 2015
Microsoft Office Suite
Ukunda Youth Polytechnic · 2010
Kenya Certificate of Secondary Exams
St. Lucia Girls High School · 2009