Kelly Dampies

Red Espresso

• –Manage and process local customer sales orders from receipt through fulfilment.
• –Coordinate end-to-end order fulfilment, including planning, stock, and dispatch.
• –Pre-plan upcoming orders and assess stock to ensure timely product preparation.

Takealot.com

• –Support key marketplace categories including Liquor, Mobile, Books, and Pets.
• –Facilitate seller and product onboarding, ensuring accurate setup and compliance.
• –Assist sellers in enhancing sales via sponsored ads and promotional campaigns.

Takealot

• –Provide seller and customer support via Zendesk ticketing and phone.
• –Assist with catalog management, product uploads, and listing rejections.
• –Maintain accurate records and support internal reporting processes.

Sunglass Hut

• –Assist customers with insurance claims, refunds, and product inquiries.
• –Process billing, payments, and account adjustments.
• –Resolve customer complaints and escalate complex issues.

Sunglass Hut

• –Manage inbound and outbound customer communication via phone, email, and social media.
• –Process orders, refunds, cancellations, and account upgrades.
• –Provide product information and promote deals and warranties.