Karan Kumar
Operations Supervisor
Delhi, India·7.5 years experience
Resume Verified
About
Karan Kumar is an experienced Operations Supervisor with a proven track record in driving customer satisfaction and operational efficiency. He possesses 7.5 years of comprehensive experience in operations management, specializing in service level management and team leadership. He is adept at leveraging his skills to achieve company success, as evidenced by his commitment to utilizing his training and skills effectively. He is seeking a responsible career opportunity to contribute significantly to a company's growth and success.
Looking For
Operations SupervisorOperations Team LeadAssistant Operations ManagerService Delivery SupervisorFacilities SupervisorLogistics SupervisorCustomer Service Operations ManagerBusiness Operations Supervisor
Experience
Senior Team Lead OPS.
Nov 2020 – 2022 · 1 yr 2 mosGermanium Technology
- Drove customer satisfaction, productivity, and service levels to achieve team targets.
- Managed approval to disbursal processes and UTR updates.
- Monitored quality, agent productivity, and absenteeism, reporting performance to Operations Manager.
Team Lead Ops.(with OYO GST)
Oct 2017 – 2020 · 2 yrs 3 mosTechmahindra
- Received Bravo Award from Techmahindra.
- Received Spot Awards from Techmahindra.
Supervisor Ops.
September.Ienenergizer ervice PVT.LTD
- Contributed 1.2 years of experience as Supervisor Ops.
- Overall experience of 7.5 years in operations.
Allsec Technologies
- Gained 1 year of experience in Hero Credit.
Skills
Languages
HindiEnglishMarathi
Operations Management
Operations ManagementService Level ManagementProductivityPerformance ReviewBillingPayroll ManagementQuality AssuranceManpower CalculationOccupancy ManagementReporting
Leadership & Client Relations
Team LeadershipCustomer SatisfactionClient Relationship Management
Customer SatisfactionOperations ManagementTeam LeadershipService Level ManagementProductivityQuality Assurance
Industries
Facilities ManagementCustomer Service CentersLogistics & Supply ChainRetail OperationsBusiness Process Outsourcing (BPO)
Languages
Hindi (Native)English (Fluent)Marathi (Basic)
Education & Certifications
Graduation
Himachal University · 2017
Intermediate
BSEB
High School
BSEB
A Certificate from NCC (National Cadets Corps)
B Certificate from NCC (National Cadets Corps)